Privacy Policy

1. Who we are

Bix Learn: Language Learning is owned and operated by Rightsol Private Limited ("we", "us", "our"), a company registered in India with its office at 3, 4, 5, 6 Platinum Palm Woods, Banubai Tandel Bazar Marg, Azmi Motors, Nerul West, Navi Mumbai, Thane, Maharashtra 400706, India. The app is developed by Abel Joshua Skaria, a developer at Rightsol Private Limited.

On Google Play, Bix Learn: Language Learning is published by Rightsol Private Limited. On the Apple App Store, it is published under the developer account of Abel Joshua Skaria with the authorisation of Rightsol Private Limited, which remains the owner of the app and the controller of your data. In this policy, "we" refers to Rightsol Private Limited together with its authorised publisher.

This policy explains what we collect, why, how long we keep it, and how you can remove it.

2. Information we collect

We collect only what Bix Learn: Language Learning needs to work. What we hold depends on how you sign in.

Account information

• Guest: nothing personal is collected or stored on our servers. A temporary anonymous ID exists only on your device.
• Email and password: your email address and a securely hashed password (managed by Firebase Authentication), plus an optional display name.
• Google Sign-In: your name, email address and profile photo as shared by Google, used only to create or sign you in to your account.

Profile and course data

Your active course selection and the date you enrolled in it.

Learning progress

Lesson and module completion, your hearts balance, XP, streaks and the vocabulary you have practised are all stored on your device. Only your course selection and enrolment record sync to our servers — your hearts balance does not.

Subscription status

If you subscribe to Bix Learn Super or Ultra, we record that entitlement against your account so the features it includes unlock. How the payment itself is handled depends on where you bought it:

• In the mobile app — the Apple App Store or Google Play handles the payment and tells us whether your subscription is active.
• On the web, at www.bixlearn.com — the subscription is sold by Rightsol Private Limited and the payment is processed by Razorpay. We receive a payment reference, the amount, the status and your billing contact details, which we keep as our record of the transaction and for tax and accounting purposes as Indian law requires.

We never see or store your card details in either case. Card and bank credentials are entered on Razorpay's checkout, or on Apple's or Google's, and are handled entirely by them.

Support messages

Anything you send us by email, including your address and the content of your message.

We do not collect payment card details, government ID, precise location, your contacts, or your device's advertising identifier. Bix Learn: Language Learning never asks for any of these. Card details entered at web checkout go to Razorpay and are never passed to us — we receive only the payment reference and its outcome.

Usage analytics

Bix Learn: Language Learning uses Google Analytics for Firebase to understand how the app is used, so we can find what is broken or confusing and fix it. It records events such as a lesson being started, finished or abandoned, a course being downloaded, and which screens are opened, together with the identifiers of the content involved — a lesson id, a course id.

What it does not record:

• Not the content of anything you write or say. Your Talk with Bix speech, your translator conversations and your dictionary searches are never sent to analytics. A dictionary search records only how many characters you typed, never the word.
• Not for advertising. We do not run ads, we do not build advertising profiles, and we do not share this data with advertisers or data brokers.
• Not across other apps or websites. Analytics covers your use of Bix Learn: Language Learning itself and nothing else. Your device's advertising identifier is not collected.

The data is tied to your account id, or to a random app-instance id while you are a guest. Deleting your account clears the identifier we set, as described in section 10.

3. Talk with Bix

Talk with Bix lets you practise speaking with an AI companion. It requires an active Bix Learn Ultra subscription — a Super subscription does not include it. Nothing in this section happens unless you are an Ultra subscriber and start a conversation. If you open the feature without Ultra, you are shown the upgrade screen and no data leaves your device.

Here is exactly what happens to your voice when you do use it.

When you take a turn, your voice is recorded on your device for the length of that turn, sent to our servers over an encrypted connection, and forwarded to Google's Gemini API, which generates Bix's reply.

We do not keep a copy of your voice audio. The recording exists only in memory for the moments needed to produce a response, and the temporary file on your device is deleted immediately after the turn ends.

The text of your conversation is stored briefly so your current session stays coherent from one turn to the next. It is limited to the recent messages in that session and is not kept indefinitely.

We also keep a small, long-term learning memory tied to your account — for example words you have mastered, and grammar patterns you tend to get wrong — so Bix can adapt to you. It is limited by design to a short, capped list of learning-pattern entries, and is not intended to hold your name or personal details you mention in conversation.

Google processes the audio we send in order to generate a reply, under Google's own terms for the Gemini API. Their handling of it is outside our control, and we do not receive or store a copy from them.

4. Permissions we request

• Microphone — for speaking-practice drills and Talk with Bix.
• Notifications — for optional reminders, such as keeping your streak going.

You can decline or revoke either permission at any time in your device settings. Some features will not work without them.

5. How we use your data

• To create and maintain your account, and sync your course across devices.
• To run Talk with Bix and generate Bix's responses, for Ultra subscribers.
• To confirm your Bix Learn Super or Ultra entitlement and unlock the features it includes.
• To personalise lesson difficulty and vocabulary review.
• To respond to your support requests.
• To keep the service secure and prevent abuse.

We do not sell your personal information, and we do not use it for advertising or profiling. The usage analytics described in section 2 is used only to improve Bix Learn: Language Learning; if we ever add tooling that goes beyond that, we will update this policy before doing so.

6. Storage and security

Account and course data is stored in Google Cloud Firestore, within Google Cloud's infrastructure, and transmitted over encrypted TLS connections. Access from the app is restricted by security rules so that one account cannot read another's data.

Your lesson progress, hearts, XP and vocabulary history are stored locally on your device and are not automatically backed up to our servers. The items listed in sections 2 and 3 as server-side — your profile, course enrolment, subscription status, and, for Ultra subscribers, the Talk with Bix learning memory and recent conversation text — are the exceptions.

No method of transmission or storage is completely secure. We apply industry-standard safeguards and limit internal access to what each system genuinely needs.

7. Third-party services

Bix Learn: Language Learning relies on the following providers:

• Google Firebase (Authentication, Cloud Firestore, Cloud Functions, Remote Config) — accounts, course data and app configuration.
• Google Analytics for Firebase — how the app is used, so we can improve it. See section 2.
• Google Sign-In — optional sign-in method.
• Google Gemini API — generates Bix's replies in Talk with Bix.
• Google Cloud Storage — hosts course illustrations and audio. No user content is uploaded here.
• Apple App Store and Google Play — process Bix Learn Super and Ultra subscription payments made inside the mobile app, and report your subscription status to us.
• Razorpay Software Private Limited — processes Bix Learn Super and Ultra subscription payments made on the web, as our payment gateway. Razorpay handles your card or bank details directly under its own privacy policy and PCI-DSS obligations.

Each provider processes data only as needed to deliver its service to us, under its own privacy and security terms.

8. Children's privacy

Bix Learn: Language Learning is designed to be usable by learners of all ages. We do not ask for a date of birth, and we do not knowingly collect more personal information from a child than from any other learner — the app collects the same limited data described in section 2 regardless of age.

If you are supervising a learner under 13, we recommend reviewing Talk with Bix together, since it sends voice data to a third-party AI service in order to generate a reply. A parent or guardian may request deletion of a child's data at any time using the contact details in section 14, and we will action it on the same terms as any other deletion request.

If we become aware that we hold personal information from a child under 13 in a jurisdiction that requires verifiable parental consent, and that consent has not been given, we will delete that information promptly.

9. Your rights

At any time, you can:

• Review the data held in your profile from the app's Settings screen.
• Correct your display name or email through your account settings.
• Withdraw microphone or notification permissions in your device settings.
• Request a copy of the personal data we hold about you.
• Delete your data — see section 10.

To exercise any of these, email mydwstudios@gmail.com.

10. Account and data deletion

In the app. Settings → Delete my data permanently removes your profile and course enrolment from our servers, wipes all locally stored progress — lessons, hearts, XP and learned words — from your device, and signs you out.

What that action does not cover. It does not remove your login credential (the email/password or Google account you signed in with), and it does not remove the Talk with Bix data described in section 3 — your learning memory and any recent conversation text — or your server-side allowance records.

For complete erasure, email mydwstudios@gmail.com with the subject line "Account Deletion Request". We will verify the request and erase everything we hold about you, including your login credential and all Talk with Bix data, within 30 days. Use this route also if you cannot access the app, or if you used Bix Learn: Language Learning as a guest.

If we ever hold purchase records, deletion will not affect records that Google Play or the Apple App Store keep for their own billing and compliance purposes.

11. Data retention

• Profile and course data — kept while your account is active.
• Talk with Bix conversation text — kept only as long as needed to keep your session coherent, then deleted.
• Learning memory (section 3) — kept while your account is active. It is not removed by the in-app delete; use the email route in section 10 to have it erased.
• Local progress on your device — stays until you delete it in the app, or uninstall Bix Learn: Language Learning.
• Support emails — kept as long as needed to resolve your request and for our own records.

12. International users

Bix Learn: Language Learning is operated from India. If you use the app from outside India, your information will be processed in India and in other countries where our service providers, such as Google Cloud, operate.

13. Changes to this policy

We may update this policy as Bix Learn: Language Learning changes. We will revise the "Last updated" date at the top of this page, and for material changes we will notify you inside the app.

14. Contact us

Rightsol Private Limited
Attn: Abel Joshua Skaria (developer, Bix Learn: Language Learning)
3, 4, 5, 6 Platinum Palm Woods, Banubai Tandel Bazar Marg,
Azmi Motors, Nerul West, Navi Mumbai, Thane,
Maharashtra 400706, India
Email: mydwstudios@gmail.com
Phone: +91 75068 78945
CIN: U74999MH2020PTC340920 · GSTIN: 27AAKCR2239P1ZR

Bix Learn: Language Learning is a product of Rightsol Private Limited. Our grievance officer and full contact details are on the Contact us page.